Legal
The short version of the agreement behind the platform: how we access the accounts you connect, who is accountable for the changes agents make, and what we do and do not promise.
These terms govern your use of the Octobrains website, platform, and agents (the “Service”). By using the Service you agree to them. If you are agreeing for a company, you confirm you can bind that company.
If you have signed a separate agreement or order form with us, that document takes precedence wherever the two differ.
Octobrains is a platform for human and AI collaboration in paid media. Specialist agents review data from the accounts you connect, surface what is worth fixing, and prepare or execute changes.
It is a business tool for people over 18. Keep your login to yourself, keep your account details current, and tell us if you think someone else has got in. You are responsible for what happens under your account, including what the people you invite do.
Do not misuse the Service: no unlawful or deceptive advertising, no reverse engineering, no reselling it to people we have not agreed to, and nothing that interferes with other customers or our infrastructure. We may suspend access if we reasonably believe continued use creates a security, legal, or platform compliance risk.
The Service works by connecting to accounts you control on platforms like Google, Meta, and Amazon. When you complete a connection you are instructing us to access that account on your behalf. You confirm you are allowed to grant that access, including where the account belongs to a client.
You can disconnect at any time, from inside Octobrains or from the provider’s own settings. That stops future access. It does not undo changes already made.
Those platforms have their own terms and advertising policies, and you remain subject to them. We do not control them and are not responsible for their availability, pricing, or decisions about your accounts.
You choose how much autonomy each agent has. It can simply advise, it can prepare changes and wait for someone on your side to approve them, or it can act on its own within limits you set.
You are responsible for the settings you choose and the changes made under them. A change your team approved, or one an agent made inside your thresholds, is a change you authorised. Actions are logged, and many can be reversed, but some platform operations cannot be undone once submitted and spend already served cannot be recovered.
Agents use machine learning and can be wrong. Treat their recommendations the way you would treat a capable analyst’s: worth taking seriously, worth checking.
You own your data.We use it to run the Service for you. We do not pool it with other customers’ data and we do not train models on it. The Privacy Policy explains how we handle personal data and forms part of these terms.
We own the Service itself, including the platform, the agents, and the Octobrains name. You get the right to use it while your subscription is active, and nothing more. If you send us feedback, we may act on it freely.
Each of us will protect what the other shares in confidence, and use it only for what these terms contemplate.
Fees and billing are set out in the order form or quote you accept, and are exclusive of tax. Media spend is billed to you by the ad platforms directly. Octobrains never charges you for media and never holds your budget.
The Service is provided as is. We do not guarantee that it will be uninterrupted or error free, that any recommendation will be right, or that using it will improve any particular metric. Parts of the product are in beta and may change or be withdrawn.
To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, or for lost profits, revenue, or data. Our total liability is limited to the fees you paid us in the twelve months before the claim arose. We are not liable for advertising spend served or for performance changes resulting from changes you approved or authorised.
Nothing here excludes liability that cannot lawfully be excluded.
We may update these terms as the product and the law change. We will update the date above, and give active customers reasonable notice of anything material. Continuing to use the Service means you accept the update.
Either of us can end this arrangement. You can stop using the Service and disconnect your accounts whenever you like; fees already committed for a paid term remain payable unless we have agreed otherwise. When it ends, agents stop working on your accounts and you will have a reasonable window to export your data. The parts of these terms meant to outlast it still apply: data ownership, confidentiality, and the limits above.
If something here is unclear or you would like a signed agreement, write to hello@clever-loop.ai. We would rather sort a disagreement out in a conversation, and we will engage in good faith before anyone starts formal proceedings.
Write to hello@clever-loop.ai and a human will answer. If your legal or security team needs a signed agreement, a DPA, or a security questionnaire completed, say so in the first line and we will route it straight to the right person.